We are excited to offer you the opportunity to join our International Qualification Experience team as an IT Support Graduate!

The International Qualification Experience team is responsible for developing global training strategies aligned with company goals, analysing customer needs and implementing innovative eLearning concepts. They manage KPIs, coordinate cross-functional teams and ensure the learning management system meets organisational needs, while staying updated on industry trends.

The Graduate IT Support role will provide first and second level support to internal and external users of our learning management system.  Users of our learning management system include administrators, technical trainers as well as customers.

The successful candidate will actively listen and provide assistance to resolve any technical issues or problems. This role will also contribute to the day-to-day operations relating to services and integrated solutions, while playing a key role in building a positive image for the learning management system.

In this role, you will be responsible for:

1. Providing first and second level support for customer problems, including troubleshooting and resolving technical challenges.

2. Recommending system modifications or improvements to enhance user experience.

3. Collaborating with external providers, internal departments and teams to restore service, while identifying as well as resolving system and user problems.

4. Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.

5. Providing consulting and expertise, while specifying and documenting practical use cases.

Interested? Upload your CV today!