Graduate Customer Support

West Bromwich
£22,000 - £27,000/annum
Graduate Customer & Order Support
West Bromwich/Smethwick, Birmingham
£22,000 - £27,000


Our client operates in the automotive, acoustic, audio and construction markets. They have an established customer base, exporting goods all around the world. This is an exciting opportunity to join an established business that can offer excellent career progression and development prospects.


The successful candidate will communicate with regard to lead times, special materials, transport restrictions and take ownership in resolving any issues.

•Answer incoming telephone calls and directing accordingly.
•Liaison with internal and external customers to manage expectations and provide an initial point of contact.
•Raise sales orders, schedule, and liaise with internal colleagues to plan accordingly.
•Raise purchase orders for raw materials/third party sub-contractors.
•Organising transport and delivery instructions.
•Attending daily production meetings to ascertain current production lead times and responding to any potential problems.
•Involvement in stock and goods in/out.
•Take ownership of service-related issues following provision of products to customers, collating information to determine root cause of issue and varying solutions.
•Follow procedures relating to quality management and own to ensure satisfactory outcome in a timely manner.


•A recent university graduate.
•Excellent communication and organisational skills.
•Ability to cope with pressure, and thorough with an eye for detail.
•Able to time manage, work independently and be part of a team.
•I.T. proficient
•Previous experience in a customer-focused role.


£22,000 - £27,000 (depending on experience)
Good opportunity for development into a management role.
Regular salary reviews
Company pension
Life assurance after 6 month probabtion
21 days + Bank Holidays increasing to 25 days in year 2 + Bank Holidays.
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