Graduate Customer Success Specialist - Expiring soon!

Posted 21/12/2021 by Pareto

Newcastle upon Tyne
£24,000 - £34,000/annum
Job Title: Graduate Customer Success Specialist
Location: Newcastle
Salary: £24k basic salary + £10k OTE
REF: J12059:NE
Sector: Medical

Our client is a medical technology company focused on delivering innovative and high-quality multiplex molecular diagnostic solutions worldwide. Based in the UK they develop of transformational point-of-care diagnostics, with global operations.

They’re now looking for dynamic, Biology or Chemistry graduates to join their team as Customer Success Specialists. Focused on ensuring that customers reach their goals by successfully using the company products, you’ll need great attention to detail and excellent interpersonal skills!

Customer Success Specialist Package:
  • A competitive basic salary of £24,000
  • Y1 OTE of £34,000
  • Mobile and laptop
  • Excellent progression, learning and development potential with a market-leading enterprise!
  • Private healthcare and pension
  • Regular socials in a welcoming, inclusive environment
  • Lucrative bonus and incentive schemes, including company holidays!
Customer Success Specialist Role:
  • Establishing strong and trust-based relationships with customers
  • Ensuring a high utilisation rate of the Company’s products with existing customers
  • Deliver adequate training and support and remove hurdles that could prevent the customer from maximising the benefits of the company products
  • Advising customers on the use of the company products according to their clinical, operational and financial needs
  • Consulting with existing customers to propose additional relevant products or services that could help them achieve their goals
  • Supporting the sales team with clinical and technical support, giving presentations on product offerings or other relevant technical subjects
  • Providing phone, email, or in-person support for all commercial and pre-commercial products
  • Supporting the design, development and updating of user training strategies, plans and materials
Customer Success Specialist Requirements:
  • Educated to degree level in Biology or Chemistry
  • Possess exceptional communication and interpersonal skills
  • IT literate
  • Business and commercial acumen
  • Self-motivated, with a strong desire to succeed
  • Highly organised
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.
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