Graduate Relationship and Support Manager

Posted 10/01/2022 by Pareto

Company: Barclaycard
Job Title: Graduate Relationship and Support Manager
Location: London
Salary: £35k basic salary + Bonus
REF: J12072:LON
Sector: Finance

With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They’re looking for ambitious and confident graduates to help keep delivering on their reputation for excellence.

The role of Relationship and Support Manager is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation. 

Relationship and Support Manager Package: 
  • A competitive basic salary of £35,000
  • Annual bonus
  • Excellent exposure with a major name in a lucrative, exciting industry
  • Great scope for progression
  • Fantastic training and support from an experienced team
  • A friendly, fast paced working culture with regular socials
  • Lucrative bonus and incentive schemes
  • Flexible working options (2-3 days in their Canary Wharf office)
  • European travel (when restrictions are lifted)
Relationship and Support Manager Role:
  • Develop and maintain relationships with a Portfolio of Corporate clients acting as a principal point of contact for all servicing needs and value driving activity
  • Execute, facilitate and lead client requests efficiently, providing a responsive point of escalation for operational customer issues, owning and managing through to resolution
  • Lead customer growth initiatives, liaising with functional areas to ensure successful delivery of solutions, managing end to end process
  • Proactively own projects, deliver results and feed back to senior stakeholders
  • Prepare information for and attend client meetings on an individual basis, taking an active role in driving agendas, delivering content and suggest ways of improving customer sales and service
  • Identify opportunities to cross sell products providing solutions to customers’ needs and work with business partners to provide and execute solutions as necessary
  • Influencing customer strategies and objectives for the introduction of commercial payment programmes, including the introduction or transition on to appropriate online solutions
  • Proactively identify sales opportunities within a given portfolio
  • Proactively manage complex customer operational, financial and technical issues, onboarding, request for information, management information and incident management – taking ownership and ensuring delivery of requests
Relationship and Support Manager Requirements:
  • Educated to degree level
  • Fluency in an additional language is desirable, however not essential!
  • Possess exceptional communication (verbal and written) and interpersonal skills
  • Proven ability to deliver service excellence in technical & operational environments
  • Demonstrable knowledge of the payments industry
  • Proficient in the Microsoft Office Suite
  • Willingness to occasionally travel throughout the UK and beyond
  • Self-motivated, with a strong desire to succeed
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.
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