Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis.
Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients.
The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector.
Due to the location of the office candidates will be required to have access to their own vehicle.
Key Responsibilities:
- Be the first point of contact for customers, providing a high level of technical support and customer service
- Building relationships with clients and customers
- Work towards SLAs in the team, ensuring targets are met within the company guidelines
- Work through a range of 1st Line support tickets and queries from clients
- Work on both day to day support tickets and project work for clients
Key Experience:
- Degree-educated in an IT discipline
- Have a genuine and keen interest in IT
- Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies
- Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times
This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field.
You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients.
As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future.
CVs are being reviewed, so please apply now for immediate consideration.
